From: Yona Maro

Countries around the world are embracing the concept of electronic government. A newly-released report, Roadmap for E-government in the Developing World, reveals that in every region of the globe – from developing to industrialised countries – national and local governments are putting critical information online, automating once-cumbersome processes and interacting electronically with their citizens.

South Africa is no different and is currently in the process of implementing its own e-government strategy to change the face of service delivery in the country.

Link:
http://engineeringnews.co.za/article/using-technology-to-improve-service-delivery-2002-11-04

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