By Agwanda Saye

The Commission on Administrative of Justice has launched its Kisumu Branch office which , marks the beginning of the Commission’s decentralization process to the Counties to take services closer to the public in line with the constitution.

The CAJ Chair Otiende Amollo says the Commission appreciates the Challenges faced by the public especially the limited knowledge about administrative justice and their entitlements to the demand prompt and quality services from public institutions.

According to the commission man Kenyans countrywide are in demand of their services owing to systematic weaknesses as well as behavioral aspects that have always impeded quality, prompt and efficient service delivery in the public sector.

“In the year 2012, the Commission handled a total of 4,062 complaints, out of these 1,398 complaints and inquiries were resolved” Amollo added.

He added that the statistics showed that the majority of the complaints and inquiries received were against the Ministry of Lands at 11%, National Police Service at 10%,the Judiciary and Provincial Administration 8% each ,State Law Office 5%,Ministry of Labor 4% and Ministry of Finance and the City Council of Nairobi at 3%.

“In terms of the categorization, most of the complaints and inquiries related to delay, unresponsive official conduct, unlawful official conduct, administrative injustice inefficiency and abuse of power among others” he added.

The Commision will also be opening another office in Mombasa to cater for the public within the Coastal Region and will also set up offices in other regions based on the resource allocation.

Ends